{"xsrfToken":"3dbdd1352ac8e2d07c6417673fb6ef012adb5f1f_lout","branding":{"id":"2","key":"sos","name":"Service and support ","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#363639","headerLinkColor":"#ffffff","headerLinkHoverColor":"#8a7927","headerLinkHoverBGColor":"#8a7927","headerBadgeColor":"#8a7927"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to Oslo Audio Help Center","sharedPortalName":"Oslo Audio Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to Oslo Audio Help Center","sharedPortalName":"Oslo Audio Help Center","localeDisplayName":"English (United States)"},"no-NO":{"helpCenterTitle":"Velkommen!","sharedPortalName":"Oslo Audio Kundesenter","localeDisplayName":"Norwegian (Norway)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/bcb78dbb-6a1a-41a3-a5d8-13940b9c5ed1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOWE0YjgxMy1iMWNjLTRhMzItYjM0ZS1jY2MyMWU4NDA5M2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJjYjc4ZGJiLTZhMWEtNDFhMy1hNWQ4LTEzOTQwYjljNWVkMSI6WyJyZWFkIl19LCJleHAiOjE3NTExNjY3NTgsIm5iZiI6MTc1MTE2NjE1OH0.qNHdpTQmOiumurGGZRM1STeiw-SsBSnsUQ97ce8xk5c&client=29a4b813-b1cc-4a32-b34e-ccc21e84093f&height=300&mode=fit","bannerMediaApiFileId":"bcb78dbb-6a1a-41a3-a5d8-13940b9c5ed1","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"sos","projectId":10003,"serviceDeskId":2,"name":"Service and support ","description":"<p>Welcome to the support portal for Oslo Audio <br> How can we help?</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"34","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://osloaudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[6],"key":""},{"id":"39","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://osloaudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[6],"key":""},{"id":"37","name":"Submit a complaint","descriptionHtml":"","callToAction":"Submit a complaint","introHtml":"<p>Provide feedback or submit a complaint.</p>","icon":10518,"iconUrl":"https://osloaudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[6],"key":""},{"id":"38","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://osloaudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[6],"key":""},{"id":"41","name":"Task","descriptionHtml":"","callToAction":"Task","introHtml":"<p>Task for Oslo Audio</p>","icon":10469,"iconUrl":"https://osloaudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[6],"key":""},{"id":"35","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://osloaudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[6],"key":""},{"id":"33","name":"Returns and exchanges","descriptionHtml":"","callToAction":"Returns and exchanges","introHtml":"<p>Ask us about returning or exchanging a product.</p>","icon":10532,"iconUrl":"https://osloaudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[6],"key":""},{"id":"36","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://osloaudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[6],"key":""},{"id":"31","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://osloaudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[6],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://osloaudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"19","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://osloaudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"General"}],"orderMapping":{"6":[41,39,38,37,36,35,34,33,31]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"28455a3d-b67f-35d3-89ce-a9b0f318b26a","appLinkName":"","appLinkUrl":"","spaceKey":"IS","spaceName":"Customer Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SOS","serviceDeskId":2,"kbLinkDomainURLs":["https://osloaudio.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SOS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Norwegian (Norway)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOWE0YjgxMy1iMWNjLTRhMzItYjM0ZS1jY2MyMWU4NDA5M2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTExNjczNTgsIm5iZiI6MTc1MTE2NjE1OH0.1V6tcSLAozx38NDbQuBN00jhM5IwUS0lYziuSb50U5Y","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"29a4b813-b1cc-4a32-b34e-ccc21e84093f","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":35,"projectId":10003,"issueType":{"id":"10014","name":"Bug"},"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":10545,"iconUrl":"https://osloaudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about the bug","description":"Please provide us with schedules (date and time) for any upcoming events at least three days in advance. This will help us plan for necessary remote or on-site work that may disrupt system operations.","descriptionHtml":"<p>Please provide us with schedules (date and time) for any upcoming events at least three days in advance. This will help us plan for necessary remote or on-site work that may disrupt system operations.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10085","fieldConfigId":"10233","label":"Device ID","description":"First 3 letters = Customer ID, Second 3 letters = Device type, Last 3 digits = Device number (e.g., CONPRO005)","descriptionHtml":"<p>First 3 letters = Customer ID, Second 3 letters = Device type, Last 3 digits = Device number (e.g., CONPRO005)</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10037","fieldConfigId":"10139","label":"Urgency","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10020","label":"Critical","selected":false,"children":[]},{"value":"10021","label":"High","selected":false,"children":[]},{"value":"10022","label":"Medium","selected":false,"children":[]},{"value":"10023","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/35","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/35","calendarParams":{"firstDay":0,"date":"2025-06-29T05:02:38+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"28455a3d-b67f-35d3-89ce-a9b0f318b26a","appLinkName":"","appLinkUrl":"","spaceKey":"IS","spaceName":"Customer Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SOS","serviceDeskId":2,"kbLinkDomainURLs":["https://osloaudio.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOWE0YjgxMy1iMWNjLTRhMzItYjM0ZS1jY2MyMWU4NDA5M2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTExNjczNTgsIm5iZiI6MTc1MTE2NjE1OH0.1V6tcSLAozx38NDbQuBN00jhM5IwUS0lYziuSb50U5Y","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"29a4b813-b1cc-4a32-b34e-ccc21e84093f","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}